| Sales Tax:
Only Shipments to CA are subject to sales tax. If your
ship to address is a California county that has a lower than 8.25% tax rate;
you may contact us to setup you account to that county's specific tax
rate.
If you are a reseller and would like to have your sales tax waived, contact us
in advance to setup a resale account for you, or simply fill out the
Resale Certificate Form, reference your order number and send through
fax # (310) 452-1294, together with a copy of your Seller’s Permit.
Shipping:
You have the option of next day before 10:30 am, next
day, third day, second day, or ground shipping. If you choose the next
day before 10:30 AM, next day, second day or third day options your
order will be prioritized and is usually fulfilled and shipped same day if
received before 7pm EST Monday - Friday, provided the product is in stock and
your ship to address is registered with your credit card company. Our
online ordering system also offer Saturday delivery on orders placed on Fridays
during a specific time frames.
Products In Stock will be shipped from our warehouse or the closest of more
than 40 affiliated warehouses across the USA. We will ship your product
to you by the best method available for your specific needs. Although we
normally ship via FedEx or UPS, in the United States; we reserve the right to
ship via other carriers and delivery service at our discretion provided that
you receive your products by your requested date. We always insure our
shipments and provide you with tracking information.
Return shipments of RA items are only done by Ground, if the customer pays the
difference in shipment cost customer may request a faster delivery.
Total shipping charges are calculated based on the total weight of the all the
items in your order. There may be a minimum fee of $5.00 per shipment. For any
shipment that is refused, you will automatically be charged $25.00 plus
restocking fees may apply.
Our online ordering is automated and will not allow you to choose a P.O. Box
ship to address, since we don't ship to P.O. Boxes.
The Free shipping offer only applies to orders placed on the web with weight
restrictions.
We make every effort to arrange delivery of your product to you by your
requested delivery date. We assume no responsibility or liability for
late or delayed shipments. For shipping delays, the maximum shipping
credit may be the difference between the shipping paid and the rate for the
actual shipping based on the number of days for delivery.
Shipping Plasmas Displays:
The "Free Shipping on Orders Over $1000" offer does not apply to plasma displays of any size. All plasma displays must be shipped via independent freight companies and are subject to shipping rates which may differ from those calculated by our standard shipping calculator. Customer are encouraged to place plasma display orders over the phone with a sales representative in order to ensure accurate pricing. Customers placing orders for plasmas on the website who are not charged the proper shipping amount will be informed of the correct shipping price and given the opportunity to pay the difference or cancel their order.
Shipping LCD Displays
The "Free Shipping on Orders Over $1000" may not apply to certain LCD displays. Some LCD displays must be shipped via independent freight companies and are subject to shipping rates which may differ from those calculated by our standard shipping calculator. Customers placing orders for LCD displays on the website who are not charged the proper shipping amount will be informed of the correct shipping price and given the opportunity to pay the difference or cancel their order.
Net Terms:
All government and accredited educational institutions
are pre qualified with Net 30 terms account, and an open line of credit.
Government and accredited educational institutions may fax their purchase
orders to 310-452-1294.
Corporate companies are required to submit a
credit application before any Net terms purchases. An initial
order of $ 500.00 or more is required to establish Net terms. It
normally takes a week or two for credit applications to be processed. This
depends largely on the speedy response of your trade/bank references.
After processing your companies credit application, your account could be setup
with a credit limit, and Net Terms of 10 to 30 days.
If your company is late on payments of its Net term account, finance charges
may apply. Also our online ordering is automated and will not allow you
to purchase more products on your Net Terms account until payment is received
and your account is brought back to good standings . In those cases, you
will be prompted to pay by credit card or bank wire
transfer.
International
Orders:
We're dedicated to giving you all the information you
need to place your order no matter where you are in the world! After you
select a product to order, our website will provide you the total Federal
Express international shipping charges to your country BEFORE you place your
order! Compare our commitment to the international market to that of almost
every other seller on the Internet! Most don't even seem to want your business.
Don't let their lack of interest or experience cost you time and money!
To
pay by credit cards issued outside
the
USA
, even if shipping to a U.S. address,
you must pay using our alternate payment
partner Paily
or by bank
wire transfer. Paily accepts
international credit cards and does not
require you to ship to a verified
address. Simply select Paily when
checking out and you will be brought to
the Paily site where you will provide
them with your payment information. Once
we have confirmation that Paily has
accepted your payment, we will
immediately ship your order. There is a
5% fee for using Paily which will be
added to your order.
A 3.9% fee shall apply for cancelled orders.
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Shipping Calculator |
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Our Shipping Calculator located for each product as
well as our shopping cart calculate shipping charges to almost any location in
the world! Just add the items you desire to your shopping cart and proceed to
check out. We are not responsible for any customs fees, taxes,
regulations, or restrictions of products entering foreign domain or being
returned to the United States. In the event that a manufacturer restricts
its American dealers from selling a product overseas, these restrictions are
stated clearly on our web site. |
All international orders are shipped from our main Santa
Monica, CA warehouse where your package can be properly prepared for
international shipment. After your bank wire payment has been received by
our credit department, the items you ordered that are in stock at our main
Santa Monica, will be reserved for your order. Items not available at our CA
warehouse will be ordered from regional warehouses and reserved for your order
as soon as the items arrive. Non local stock items normally take 3 to 4
business days to arrive in stock from the regional warehouse. When all
the items on your order are reserved, your order will be filled and shipped.
Federal Express normally takes 3 to 4 business days to deliver your package.
For some destinations, the delivery time is even sooner. Please note that if
you do not provide complete and accurate billing information, your order will
be delayed until our credit department receives the required information.
We will not repair or replace products damaged by
improper electrical voltage. Also, international customers may or may not be
able to register products with the manufacturer, receive technical support, or
upgrades. Our web site makes no warranties, expressed or implied as to
the compatibility and performance of products sold outside the United States.
For defective products, the customer pays all freight, transportation, and
additional charges to return the product.
Placing an order for shipment outside of the United
States constitutes an acceptance of the above and an agreement to abide by our
policies.
Backorders:
Because our store consists of so many computer hardware
and software products and due to the popularity of some products, we may not
always have an item in stock. In many case we provide you with the
product estimated time of arrival. This estimated date is provided to us
by the manufacturer and vendors. Anticipated delivery dates are dependent upon
vendor supplies, existing backorders and other factors and are subject to
change without notice.
We also provide an In Stock Alert. This service
informs through an email notice, when a backordered item comes to our
stock. Please note that backorders are fulfilled first.
If the product you ordered is unavailable, we will
inform you via e-mail that we cannot fulfill your order and we will not charge
your credit card, till your product ships, unless a special order or direct
shipment from a manufacturer. If availability ran out while in
shipping process we will refund your credit card and inform you via
e-mail. You may also choose to place a backorder. Your product will
then be shipped and charged when the item is available. You may
cancel a backorder at any time prior to shipping without any penalties.
Cancellation:
If your recent order has not processed or shipped out,
our web site will allow you to cancel your order
automatically. You may also contact your sales representative or
email customer service. Due to the fast processing time we
provide, we can not guarantee the cancellation request of your order. If
your order is held up due to credit card verification or perhaps needing
a manager's approval, ore even a backorder then their might be enough time to
cancel your order. Otherwise, your order is processed automatically
and forwarded to the shipping department of one of our distribution centers,
and can not be canceled even though it may not have been shipped yet. It
is just not possible for any one at the shipping warehouse to search through
thousands of packages that are ready for shipment just to find and cancel your
shipment.
There are no charges for cancellations prior to
shipping. The customer is held responsible for all shipping charges for orders
canceled after shipment. Please contact customer service in those cases,
and we might recommend refusal of the package. In those cases, you
will be provided with the tracking number so that you can refuse the
package. You will be responsible for the shipping charge and perhaps a $
25.00 refusal charge and/or restocking fee, which ever is greater.
Payment Method:
We
accept all major credit cards such as Visa,
MasterCard, and American Express. All
payments are billed in U.S.
Dollars. Please be sure to provide the
exact name, billing address, and telephone
number as they appear on the credit card
statement. Incorrect information may cause a
delay in the time processing the order. To
use the standard payment option on this
site, alternate shipping addresses must be
listed with the credit card company. This
will require adding a temporary, alternate
shipping address to the account by calling
your credit card company .
To
pay by credit cards issued outside
the
USA
, even if shipping to a U.S. address,
you can pay using our alternate payment
partner Paily
or by bank
wire transfer. Paily accepts
international credit cards and does not
require you to ship to a verified
address. Simply select Paily when
checking out and you will be brought to
the Paily site where you will provide
them with your payment information. Once
we have confirmation that Paily has
accepted your payment, we will
immediately ship your order. There is a
5% fee for using Paily which will be
added to your order.
Orders
that are shipped to an address other than
the billing address listed with the credit
card company require adding a temporary,
alternate shipping address added to the
account by calling your credit card company
. Applying this shipping address may also
cause a short delay in processing time, but
you will be notified of this. Contacting
your credit card company to add your new
shipping address is required for first time
purchases only and is used to verify that
the cardholder is placing the order. This is
for your security.
We now accept Bill Me Later®, the convenient secure way to make purchases without using your credit card. There's no lengthy application, simply select Bill Me Later® at checkout. You'll receive a bill in the mail and can choose to pay in full or over time.
We also accept Paypal payment from Paypal verified members in the U.S. We
will only ship to the verified address registered with Paypal.
We
also accept cashier's checks, money orders, personal checks, company checks,
bank wires, and purchase orders. Certified funds and personal checks must clear
before a product ships. Please allow up to 10 banking days after receipt
for clearance of funds before the order is processed. We can not
guarantee the availability of a product by the time funds clear or payment is
received. We will charge a $ 25.00 fee on all returned checks.
In certain cases, we accept C.O.D. orders. C.O.D. charge
is an additional $6. You may call one of our representatives at (800) 466-2708
for accurate shipping costs to your destinations. C.O.D. payment in the
form of a check, cashier's check or money order needs to be faxed to (310)
452-1294 with your order number for verification before your order is released.
Pricing,
Availability Photographic, Typographic and Technical Errors:
We do our best to be accurate but occasionally mistakes
do occur. We are not responsible for any typographical, photographic or
technical errors. Due to the fast pace of the computer and consumer
products industries, prices, specification and availability of products change
without prior notice. Due to the volatile nature of the computer industry,
product descriptions may not reflect current technical information. Any
typographical, photographic or specification error in product, pricing, or
offers is subject to correction. We make every effort to provide you with the
most accurate, up-to-the-minute information. Despite our best efforts, a small
number of items on our web site may be mis-priced. In the event a product is
listed at an incorrect price due to typographical, photographic, or technical
error or error in pricing information received from our suppliers, we shall
have the right to refuse or cancel any orders placed for product listed at the
incorrect price.
If an item's correct price is lower than our stated
price, we will charge the lower amount and ship you the item. If an item's
correct price is higher than our stated price, we will cancel your order and
notify you of the price error and order cancellation. You will, of course, have
an opportunity to purchase the item at the correct price, if you so wish.
While we make every attempt to verify prices before
charging your credit card, we shall have the right to refuse or cancel any
orders placed on mis-priced product whether or not the order has been confirmed
and your credit card charged. If your credit card has already been charged for
the purchase and your order is canceled, we shall immediately issue void your
credit card transaction or credit to your credit card account in the amount of
the incorrect price.
Products and packaging depicted may differ from stock
available at time of shipment; we reserve the right to substitute equivalent
items. Although Internet online processing generates an automatic
confirmation and response via e-mail, we may make changes on pricing, product
description, and/or specification, after the confirmation and prior to product
shipment. Such changes are intended to cope with situations including, but not
limited to, corrections to errors, changing market conditions, discontinuation
and/or unavailability of products. We reserves the right to limit and prohibit
any sale at our discretion.
We also make every attempt to provide you with accurate
rebate information, qualifications, price, requirements and deadlines.
Despite our best efforts, sometimes our vendors may provide erroneous
information. We assume no liability of this information. Please
check with manufacturer websites for all rebate information.
We reserve the right, without prior notification, to
limit order quantities of any product to any customer and the right to do
business with any individual or business.
Arbitration:
Any claim, dispute, or controversy (whether in
contract, tort or otherwise, whether preexisting, present or future, and
including statutory, common law, intentional tort and equitable claims) arising
from or relating to the products or services sold pursuant to these terms and
conditions of sale, the interpretation or application of these terms and
conditions of sale or the breach, termination or validity thereof, the
relationships which result from these terms and conditions of sale (including,
to the full extent permitted by applicable law, relationships with third
parties who are not signatories hereto), or Micro League's advertising and
marketing (collectively, a “Claim”) WILL BE RESOLVED, UPON THE ELECTION OF
Micro League, CUSTOMER OR THIRD PARTIES INVOLVED, EXCLUSIVELY AND FINALLY BY
BINDING ARBITRATION. If arbitration is chosen, it will be conducted pursuant to
the Rules of the American Arbitration Association, with offices in Los Angeles,
CA. If arbitration is chosen by any party with respect to a Claim, neither
Micro League nor Customer will have the right to litigate that Claim in court
or to have a jury trial on that Claim or to engage in pre-arbitration
discovery, except as provided for in the applicable arbitration rules or by
agreement of the parties. Further, Customer will not have the right to
participate as a representative or member of any class of claimants pertaining
to any Claim. Notwithstanding any choice of law provision included in these
terms and conditions of sale, this arbitration agreement is subject to the
Federal Arbitration Act (9 U.S.C. §§ 1-16). The arbitration will take place in
Los Angeles, CA. Any court having jurisdiction may enter judgment on the award
rendered by the arbitrator(s). Each party will bear its own cost of any legal
representation, discovery or research required to complete arbitration. The
existence or results of any arbitration will be treated as confidential.
Notwithstanding anything to the contrary contained herein, all matters
pertaining to the collection of amounts due to Micro League arising out of
sales hereunder will be exclusively litigated in court rather than through
arbitration.
Warranty:
All new products carry full manufacturer warranty. We warrant all new products for the first 30 days from the date
of purchase. Products that fail within the first 30 days can be provided
with a replacement. Customer is responsible for return
shipment of the defective product. Anytime after the first 30 days of
invoice, all returns and replacements must be handled directly with the
manufacturer. Manufacturer's warranties vary on each product. Extended
warranties are available from select manufacturers and third party offered
through our website.
Warranties for used, open box, and refurbished products vary. Contact our sales
department for warranty information regarding these products.
The following disclaimer in no way affects the terms of a manufacturer's
warranty stated above:
We expressly disclaim all warranties either express or implied, including any
implied warranty of merchantability or of fitness for a particular purpose. We
shall have no liability to anyone for incidental or consequential damages or
any other liability, loss or damage arising out of or related to the
merchandise. We make no warranty as to the performance of any merchandise
sold. We are not responsible for system downtime, lost data, etc.
Returns:
All purchases are final, unless product is defective, or customer service
approval with a 20% restocking fee. Certain manufacturers have restricted
return or exchange policy and require customers to deal with them
directly. In those cases we will provide you with the manufacturers'
contact info to contact so that you may reach the manufacturer directly.
Otherwise, to request a return authorization, please click
here
. Defective products are exchanged or repaired at our discretion within
30 days from the date of invoice, and must be in their original
packaging, in resellable condition with all warranty cards, manuals and
accessories that were provided.
Returns after 30 days will not be accepted even if factory sealed. All
shipping related expense in sending back a defective item is always paid for by
the customer.
If you request a replacement, we will process and ship via FedEx ground your
replacement at no shipping charge to you after we have received your returned
product. If you require faster service than ground, you may pay the
difference. If you need a cross shipment, or immediate replacement,
you may request to be charged for the new order and then credited for the
replacement when your product arrives at our where house. We can only
provide replacement for the same manufacturer part number as previously
ordered. If you want a different item, we suggest that you request for a store
credit with a 20% restocking fee. Above conditions for credit as stated
above will apply. Please allow approximately 10 business days for your
return to be processed once it has arrived at the warehouse.
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Please note that all returns for credit regardless of items being defective
must be make within 30 days from A 20% restocking fee and no credit for
original shipping charge will be applied.
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Customer is responsible for paying shipping charges for all returns including
defective replacements.
- NO RETURNS ACCEPTED
WITHOUT A RETURN AUTHORIZATION (RA) NUMBER. Once RA is issued,
items would need to ship within 3 days with with whichever carrier
you prefer as long as they can provide a tracking number.
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Opened or tampered-with Software is non-returnable. Computer systems,
notebook systems and handhelds are non-returnable. Laser printers, inkjet
printers, fax machines, opened software and special order items may only be
returned for a replacement and not for a refund. Some other items are
non-returnable and returns of certain products need to be made through the
manufacturer directly as dictated to us by the manufacturer. Our RA team will
advise you of the return instructions for your product once we receive your RA
application form. All defective products may be returned within 30 days
from date delivered for a replacement of the same part number. After 30 days
from date delivered and product turns out to be defective, please contact the
manufacturer for their warranty replacement.
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If part of a product is defective, return of the whole entire product,
including all manuals and accessories, in the original packaging is required.
We do not stock all our items in one location and therefore we need to return
the entire defective product to the manufacturer for a complete replacement.
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If your package arrived damaged and the shipping company caused it, please
refuse the delivery of the package so that it will be returned to us. If
you were unable to refuse the delivery, please call the courier company that
delivered you the package and ask them to pick up the damage package. Make sure
you get a receipt for the pickup. Please indicate if you want immediate
replacement or refund.
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For replacement, we can only send you a replacement once the courier company
has picked up the damage product. For refund, we will refund your credit
card with the full cost of the item after 10 to 14 business days upon receipt
by our warehouse.
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